Terms and Conditions
- Terms and Conditions of Service and Billing Procedures
Customer (applicant) agrees to be bound by the terms and service conditions listed and the acceptable use policy (AUP) of Southwest Arkansas Electric Cooperative, Inc. and/or its subsidiary, Four States Fiber, Inc. These terms have the right to change at any time and can be found at www.fourstatesfiber.com. - Payment Terms
Customer agrees to pay for all services provided by the service provider including but not limited to charges for installation, equipment, services, and all applicable local, state, or federal fees, taxes, and surcharges. Monthly billing for service begins once the service has been installed and connected to the applicant’s device(s). - Transfer of Account/Change of Residence
The service shall only be provided to you at the address where Four States Fiber’s installation is performed. Customer may not transfer customer’s rights or obligation to the service to any successor occupant or to any other address without Four States Fiber’s prior written approval. - Easement on Your Property
In consideration of receiving service from Four States Fiber, you hereby grant or will grant to Four States Fiber any easements required by Four States Fiber on, under, over, or through your real estate for purposes of extending fiber optic cable to provide service to you and others as well as to perform maintenance, service, upgrades, and periodic clearing of rights of way. When economically feasible, all extensions shall follow any existing utility easements. - Customer Warranties
You represent and warrant that you are at least 18 years of age and are legally authorized to enter into this agreement. You warrant that you are legally empowered to authorize Southwest Arkansas Electric to enter upon the premises for the purposes set forth in this agreement, including but not limited to: (a) placing fiber optic transmission lines near or adjacent to the current locations of other utilities on the property, and if necessary, to install an above-ground pedestal on the premises; (b) attaching wiring and equipment to a structure; and (c) installing, maintaining, repairing, or disconnecting service. - Warranty Disclaimer; Limitation on Damages
Our service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted or error-free. - Customer Indemnification
You agree that you shall be responsible for and shall defend, indemnify, and hold harmless Four States Fiber and its employees, affiliates, suppliers, agents, and contractors and shall reimburse us for any damages, losses, or expenses (including without limitation, reasonable attorney’s fees and costs) incurred by us in connection with any claims, suits, judgments, and causes of action arising out of (i) your use of the service or equipment; (ii) violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the service or any unauthorized apparatus or system; and (iii) your breach of any provision of this agreement. - Service Interruptions
We assume no liability for interruption of service or alterations in programming due to circumstances beyond our control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike, or weather. We assume no liability for any substitution, discontinuation, or modification of any programming. We will restore service within a reasonable time after you report a service interruption or other problem if the cause was not beyond our control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike, or weather. - Power Requirements
The applicant understands that the fiber optic service requires electricity at the applicant’s service location and that if an electrical service outage occurs, the fiber optic service, which could include telephone service, will not function during the outage period. - Customer Contact
The applicant consents that Four States Fiber may contact them by calls and text messages to the phone numbers provided on this application. - Credit Inquiries
Subscriber authorizes Four States Fiber to make inquiries and to receive information about subscriber’s credit experience from others, to enter such information into subscriber’s file, and to disclose such information to appropriate third parties for reasonable business purposes. Subscriber further authorizes and consents to Four States Fiber reporting any late payment or non-payment of any service fees by subscriber to credit grantors or credit reporting agencies. - Equipment
Depending on the level of service available to and selected by the subscriber, certain equipment will be required for service. This equipment may include an optical network terminal, in-home fiber cable, DVR set-top box, non-DVR set-top box, Wi-Fi extender, gigabit switch, power strip, battery backup unit, and remote controls (the “equipment”). Four States Fiber will provide the subscriber with the equipment, which shall at all times remain the property of Four States Fiber, shall not be tampered with, and upon termination or cancellation of service, shall be returned to Four States Fiber in the same condition as existed at the time of delivery, reasonable wear and tear excepted, within ten days from the date of termination or cancellation. All equipment must be returned to a Four States Fiber business address, which can be found on Four States Fiber’s website, www.fourstatesfiber.com. Failure to return the equipment to Four States Fiber within ten days will result in the subscriber being liable for and charged the cost of the equipment. - Pricing
Current installation prices and monthly fees for each level of service offered by Four States Fiber are posted at www.FourStatesFiber.com. Four States Fiber reserves the right to change prices and institute new fees at the beginning of each month-to-month calendar period. If the subscriber doesn’t agree with any changes in prices or new fees, the subscriber may cancel service in compliance with the agreement. Any upgrades to existing service may incur additional installation charges.